Refund policy
REFUND POLICY
Last updated: January 9, 2026
1. Final Sale Items
Unless otherwise stated, all retail orders, wholesale orders, bulk purchases, and discounted items are final sale
and are not eligible for refunds or exchanges.
2. Eligibility for Returns or Exchanges
Returns or exchanges are accepted only if the product has a verified quality defect
and clear photos are provided within 7 days of delivery.
All claims are subject to review and approval by Tikooo Warehouse. We reserve the right to deny requests that do not meet the criteria outlined in this policy.
3. Non-Returnable Situations
Refunds, returns, or exchanges will not be accepted under the following circumstances:
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Damage caused by failure to follow wash label or care instructions
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Damage caused by improper washing, drying, or heat exposure
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Normal wear and tear
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Sizing issues, change of mind, or personal preference
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Items reported outside the 7-day claim window
4. Condition of Returned Items
Approved returns or exchanges must be unused, unworn, and in their original condition.
Items that show signs of wear, washing, or alteration will not be accepted.
5. Shipping Issues
If a package is marked as “Delivered” by the carrier but not received, customers are responsible
for contacting the carrier directly. Tikooo Warehouse is not responsible for lost or stolen packages
after delivery confirmation.
6. Refund Method
Approved refunds, if applicable, will be issued to the original payment method or store credit, at our sole discretion, unless required by law.
Shipping fees are non-refundable unless required by law.
7. Contact Information
For questions regarding this Refund Policy or to submit a claim, please contact us at
contact@tikooo.com.